Our 7-Day Guarantee • Transparent procedures for clinic verified devices and supports.
We understand that obtaining the perfect fit is vital for proper medical immobilization and rehabilitation. CareBridge provides a **7-day hassle-free exchange window** for all size-dependent products like lumbar belts, knee stabilizers, and ankle sleeves. This timeline initiates the exact day your guest package is logged as "Delivered" by our courier network partners.
Because our catalog deals directly with healthcare equipment and therapeutic orthotics, we enforce a strict sanitation checkpoint. To successfully authorize a return package swap, your items must comply with these parameters:
⚠️ Note: Consumable clinical products, disposable accessories, and items shipped in sterile pre-sealed pouches cannot be returned once unsealed.
CareBridge calculates shipping on every order from chargeable package weight (the greater of actual kg or L×W×H ÷ 5000), using the same weight-band rates shown at checkout. For size-mismatch replacements from customer selection choices, the customer covers the return courier fee (typically Rs. 200–300 depending on region). If an item arrives damaged or a variant is mis-shipped due to a warehouse error, CareBridge covers collection and re-delivery charges.
Operating on a guest-only structure without digital user profiles means we process store credits and cash adjustments directly through banking channels. Once our warehouse receives, inspects, and approves your returned item, our accounting desk will initiate an electronic fund transfer (EasyPaisa, JazzCash, or Direct Bank Transfer) for the product amount within 3 business days.
Ready to log an alternative sizing request or report a manufacturing issue?